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We appreciate your support!

Digital Workflow

Step 1: Send Digital Impression (Doctor)

Step 2: Digital Case Design (Laboratory)
The received scan files are downloaded to Protec’s digital network and entered as cases to prepare for design and production. At Protec, most cases are designed and processed with our laboratory design software. This all-digital manufacturing process ensures accuracy as the variables related to traditional analog production are removed. Clinicians who wish to verify and approve their laboratory designs can request a Good2Go video from the laboratory.

Step 3: Digital Manufacturing (Laboratory)

What Can I Do Digitally?

How To Send A Case
Send your Lythos Digital Impressions
Request a Pick-up
2. Login to our customer web portal via protecdental.com to schedule pick-ups. For local customers, you may call Protec at 604.873.8000, or for out-of-town clients call Purolator at 1.888.744.7123.
Digital Prescriptions
Laboratory Production Time
Fixed Prosthetics
Working Days
5 (plus shipping)
5 (plus shipping)
5 (plus shipping)
7 (plus shipping)
7 (plus shipping)
6 (plus shipping)
7 (plus shipping)
5 (plus shipping)
5 (plus shipping)
3 (plus shipping)
Removable Prosthetics
Working Days
5 (plus shipping)
8 (plus shipping)
6 (plus shipping)
5 (plus shipping)
4 (plus shipping)
3 (plus shipping)
2 (plus shipping)
Orthodontics
Working Days
5 (plus shipping)
5 (plus shipping)
1 (plus shipping)
5 (plus shipping)
5 (plus shipping)
6 (plus shipping)
5 (plus shipping)
5 (plus shipping)
5 (plus shipping)
Manage Case Portal
Benefits of Using myPROTEC Case Portals
ACCOUNT
- Make a payment online
- View balances and payments
- View and print statements
PICK-UPS
- Schedule a Smile Express pick-up online for local clients
- Schedule a Purolator pick-up online and print waybill for out-of-town clients
CASES
- View active cases
- Submit new digital cases
- Upload digital file attachments
PREFERENCES
- Live texts or email alerts when new cases are entered, invoiced, or placed on hold
- Day-end texts or email notifications when cases are received and shipped
Register Now !
- Go to www.protecdental.com and select myPROTEC WEB Portals -> myPROTEC MANAGE CASES
- Under Connecting to your Account section, click the Sign Up button
- On the Registration page, enter your existing account information
- A message will appear notifying you of successful registration, you may now Login to myPROTEC MANAGE CASES
Leading the Digital Revolution!
Restorative Dentistry
Orthodontics
Practice Marketing

CUSTOMIZED Brochures and Posters
Choose from a variety of 14 different Protec products

- Available to Protec clients at NO CHARGE
- All custom imprinted with Doctor’s logo
- Order online at PROTEC STORE


- Select Practice marketing
- Pick your favorites!
- Email doctor practice logo (PNG, AI, or EPS) to marketing@protecdental.com
Pickup App


Resources


Key Contacts - Support
Fixed Prosthetics - Case Planning and Coordination
Nicolas Bracht| nbracht@protecdental.com| 604-873-8000 EXT 277
Sarah Lezica | slezica@protecdental.com | 604-873-8000 EXT 255
Removable Prosthetics - Case Planning and Coordination
Pushappreet Kaur | pkaur@protecdental.com | 604-873-800 EXT 252
Ian Thompson | ithompson@protecdental.com | 604-873-8000 EXT 210
Orthodontics - Case Planning and Coordination
Manuel Stanescu | mstanescu@protecdental.com | 604-873-800 EXT 134
Michael Wells | mwells@protecdental.com | 604-873-8000 EXT 123
Surgical Guides and Case Planning
Senu Sanapala | ssanapala@protecdental.com | 604-873-8000 EXT 253
Sindhu Bayagani | sbayagani@protecdental.com | 604-873-8000 EXT 103
Medit i500 & i700 - Sales, Training, and Support
IOS / Digital support
Sarah Lezica – Restorative | slezica@protecdental.com | 604-873-8000 EXT 255
Brent Stapleton – Restorative | bstapleton@protecdental.com | 604-873-8000 EXT 204
Manuel Stanescu – Orthodontics | mstanescu@protecdental.com | 604-873-800 EXT 134
IT Support
Accounting
Jesse Ursulak | jursulak@protecdental.com | 604-873-8000 EXT 116
Dawn Goodby| dgoodby@protecdental.com | 604-873-800 EXT 115
Payments
Karina Kum | mstanescu@protecdental.com | 604-873-800 EXT 114
Jesse Ursulak | mwells@protecdental.com | 604-873-8000 EXT 116
Customer Service
Esther Hellquist | ehellquist@protecdental.com | 604-873-8000 EXT 100
Kimara Ackerley | kackerley@protecdental.com | 604-873-8000 EXT 139
Thank you!

Tel: 604.873.8000 | 800.663.5488 | Fax: 604.873.8527
info@protecdental.com | www.protecdental.com