Welcome Aboard!

Customer Account Forms
Enclosed are Protec’s Customer Survey and Credit Agreement forms. Please provide this information for our records as it assists us in providing the best possible service to you and your patients.
Key Contacts - Support
Fixed Prosthetics - Case Planning and Coordination
Nicolas Bracht| nbracht@protecdental.com| 604-873-8000 EXT 277
Sarah Lezica | slezica@protecdental.com | 604-873-8000 EXT 255
Removable Prosthetics - Case Planning and Coordination
Pushappreet Kaur | pkaur@protecdental.com | 604-873-800 EXT 252
Ian Thompson | ithompson@protecdental.com | 604-873-8000 EXT 210
Orthodontics - Case Planning and Coordination
Manuel Stanescu | mstanescu@protecdental.com | 604-873-800 EXT 134
Michael Wells | mwells@protecdental.com | 604-873-8000 EXT 123
Surgical Guides and Case Planning
Senu Sanapala | ssanapala@protecdental.com | 604-873-8000 EXT 253
Sindhu Bayagani | sbayagani@protecdental.com | 604-873-8000 EXT 103
Medit i500 & i700 - Sales, Training, and Support
IOS / Digital support
Sarah Lezica – Restorative | slezica@protecdental.com | 604-873-8000 EXT 255
Brent Stapleton – Restorative | bstapleton@protecdental.com | 604-873-8000 EXT 204
Manuel Stanescu – Orthodontics | mstanescu@protecdental.com | 604-873-800 EXT 134
IT Support
Accounting
Jesse Ursulak | jursulak@protecdental.com | 604-873-8000 EXT 116
Dawn Goodby| dgoodby@protecdental.com | 604-873-800 EXT 115
Payments
Karina Kum | mstanescu@protecdental.com | 604-873-800 EXT 114
Jesse Ursulak | mwells@protecdental.com | 604-873-8000 EXT 116
Customer Service
Esther Hellquist | ehellquist@protecdental.com | 604-873-8000 EXT 100
Kimara Ackerley | kackerley@protecdental.com | 604-873-8000 EXT 139
How To Send A Case
Send your Digital Intraoral Impressions
Request a Pick-up
2. Login to our customer web portal via protecdental.com to schedule pick-ups. For local customers, you may call Protec at 604.873.8000, or for out-of-town clients call Purolator at 1.888.744.7123.
Digital Prescriptions
Laboratory Production Time
Fixed Prosthetics
Working Days
5 (plus shipping)
5 (plus shipping)
5 (plus shipping)
7 (plus shipping)
7 (plus shipping)
6 (plus shipping)
7 (plus shipping)
5 (plus shipping)
5 (plus shipping)
3 (plus shipping)
Removable Prosthetics
Working Days
5 (plus shipping)
8 (plus shipping)
6 (plus shipping)
5 (plus shipping)
4 (plus shipping)
3 (plus shipping)
2 (plus shipping)
Orthodontics
Working Days
5 (plus shipping)
5 (plus shipping)
1 (plus shipping)
5 (plus shipping)
5 (plus shipping)
6 (plus shipping)
5 (plus shipping)
5 (plus shipping)
5 (plus shipping)
Thank you!

Tel: 604.873.8000 | 800.663.5488 | Fax: 604.873.8527
info@protecdental.com | www.protecdental.com